Frequently asked questions

Three to four weeks.

Currently we only make websites for the UK. Once we are more established here we will expand.

It's easy. When your new site is finished you transfer your domain over, and we can help with that. Once the domain points at your Petal site instead, you close the old one down.

Absolutely. A free custom logo is included with every website, with up to three revisions.

We've got graphic designers for that. Our speciality is creating professional, modern stock images and artwork for home pages and the like. But if you want to use real photos of your shop, we can do that too.

When we build your website, you'll be uploading your own products. We've run the numbers and this is essential to creating a unique, honest connection with your customers. But don't worry, we're here to help with writing descriptions and giving advice on what sells. Need tips on taking high-quality images? We've got your back. Email us at info@petal.marketing. As soon as you have answered all the questions in the design process you will be able to start uploading products, so you will have three to four weeks to do so. We know it can be daunting, but we are here to help at every step of the way.

Absolutely. All of our websites are designed to be fully responsive, so they look great on every device.

Yes, all our websites come with e-commerce functionality to sell your products online.

Absolutely. To sell a flower subscription, simply create a subscription in the dashboard. You can see all of your active subscriptions in Stripe.

Yes. You can create discount codes in Stripe and then display them on the marketing banner that appears at the top of your page.

Yes. You can set up discount codes and promotions directly through the Stripe dashboard, or ask us and we'll do it for you.

Yes, we can integrate a booking system to allow customers to schedule consultations or appointments directly on your website.

In your dashboard, with the customer's delivery instructions, dates and a full receipt. You can update an order's status to notify the customer of its progress, and use those tags to filter and monitor your business.

Yes, you can update your website content at any time. Some custom elements will be hard coded though.

You can add products via the dashboard by navigating to the Products section and uploading your new items with descriptions and images.

You can update your business hours and contact information through the dashboard at any time.

Yes, we offer an integrated blog feature where you can post articles and updates.

Yes, we can create a dedicated section for customer reviews that you will be able to keep updated.

Yes, we provide a built-in analytics tool that tracks so much more than just page clicks, so you can follow top products, top converting pages and more.

Yes, we support a wide range of third-party integrations to help you manage your marketing, analytics, and more.

We ensure your florist website is fully optimised for search engines by conducting thorough research on high-traffic keywords in your area, such as “best florist in London” and other popular searches. We incorporate these keywords strategically throughout your site and follow all modern SEO best practices, including optimising for mobile, using fast-loading designs, and ensuring clean, crawlable code. While we don't offer standalone SEO services, we ensure your website has a solid foundation to perform well in search results.

Our websites are SEO-optimised, designed to rank well on search engines, and integrated with social media to help increase your online visibility.

Yes, we can integrate your website with your Google Business Profile to help improve your local SEO and visibility.

Yes, we offer Google Ads management as an additional service to help boost your online visibility.

Absolutely. We have partnered with Stripe, one of the most trusted and secure payment platforms available. Stripe handles all transactions with advanced encryption and security protocols to ensure your customers' payment information is fully protected. Whether you're accepting credit cards, Apple Pay, or Google Pay, you can trust that every payment is secure.

We use industry-standard encryption and secure payment gateways to ensure all transactions are safe and secure.

No. SSL certificates are completely free and we cannot believe people have actually been charged for them. We mint them automatically whenever a new domain is added.

Yes, all our websites include features that comply with GDPR. Tracking analytics (which always uses cookies) without offering the user an opt-out is illegal.

For this to happen the whole of Amazon and the internet would have to go down. It is extremely, extremely unlikely. We use Amazon to host our servers, and we keep backups.

Yes, we guarantee 99.9% uptime for all websites hosted on our platform.

Yes, our hosting infrastructure is designed to handle spikes in traffic during busy periods, ensuring your website runs smoothly.

Our service is month-to-month with a single one-time payment, no long-term contracts, giving you the flexibility to cancel anytime.

Cancel any time. In your dashboard, go to Settings, then Subscriptions, and cancel with Stripe.

Cancelling your subscription won't delete your site, it just makes it inaccessible. So start it up again whenever you like.

Just let us know and we will do our best to give you any data, blog posts, and anything else to take with you :)

We offer email support and try to reply straight away. You'll find us at info@petal.marketing.

Yes, we can update your website with seasonal promotions, holiday themes, and more upon request.

We are working on writing guides for everything on our site. In the meantime, support is here to help.